Customer Service

Last updated: February 15, 2021

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Terms and Conditions – Coaching Clients

Terms & Conditions of Individual Coaching:

Confidentiality:

-Both Clark Leadership (CL) and the coaching client will maintain strict confidentiality regarding any and all discussions and events shared in each session.

-CL will safeguard the coaching client’s confidential information and use it only for the purposed stated here. It will not be released to any unauthorized parties.

Commitment:

-Coaching clients are expected to prepare for coaching sessions and be willing to be open and real while present.

-Coaching sessions are expected to occur on a monthly, recurring basis unless otherwise agreed upon by the CL Coach in advance.

Fees:

-The coaching fee is $400 per session. This will be charged automatically via this platform at the conclusion of scheduling your session.

-Fees are effective as of your start date.

-In the event of a declined credit card or insufficient funds, CL will continue to submit request for payment until an approval for payment is received or new billing information is provided.

-Coaching clients are expected to notify CL there are any changes to their credit card or banking information.

Cancellation Policy:

-If the coaching client needs to cancel a coaching session and it is within 24 hours prior to the session, the session will not be rescheduled, and the monthly fee will be charged.

-If the coaching client needs to cancel a coaching session and it is outside 24 hours prior to the session, the CL Coach will do its best to reschedule it within the current billing cycle. The coaching client must notify the CL Coach in advance of the missed meeting and work with the CL Coach to reschedule for a new date.

Refund Policy:

-If you cancel your coaching session outside 24 hours prior to your session, and you successfully reschedule within the current month, the fee paid will be applied to that new session.

-If you cancel your coaching session inside 24 hours prior to your session, you fee will be charged regardless.

Termination of Coaching:

-Coaching clients may stop their coaching schedule at any time with 30-days’ notice to the CL Coach.